Content Comparison

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the ‘via’ part gives the clue. Its values are defined in CustomerRequestChannelSource :

• “via Email” is used by JEMHC

• “via Jira” is used by:

  • the Issue Collector , if used

  • direct REST calls from external scripts using the standard Jira REST API of nnn.atlassian.net/rest/api/2/issue (secured with a user token)

• “via API” is used by:

  • direct REST calls from external scripts using the standard JSM REST API of http://nnn.atlassian.net/rest/servicedeskapi/request (secured with a user token)

• “via Portal” appears to be for portal users..

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