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This page provides details about what data JEMH Cloud stores. The database itself and mass storage for Emails/Webhook traffic are encrypted at rest. Sensitive values like mail account authentication details are encrypted prior to storage in the database., and how it’s secured.
Configuration
Currently, all Profile configuration and most non authentication related values are stored in unencrypted format. However, the database itself in which they reside is encrypted. Sensitive values like mail account authentication credentials are additionally encrypted prior to storage.
Inbound Email Processing
Auditing Email Storage
When auditing is enabled (you can opt out) we store:
Encrypted full copies of inbound email are retained for 30 days
auditing Auditing records contain:
Email subject
Sender email address
Identity of the reporter user - only keys are stored
Report of processing by JEMHC that can include any involved parties name / email address
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You may create Test Case emails from a live email for processing problem diagnosis, in such a case, we store:
Encrypted full copies contents of inbound the test case email
metadata Metadata about the email
Email subject
Recipient names and email addresses
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Issue events are sent from Jira to JEMHC the app in the form of JSON format webhooks. If a JEMHC Notification Mapping exists is configured in the app for the related project, the data is stored in encrypted file storage.
the event JSON data containing all the Jira issue data sent (content, comments, custom fields etc)
the Jira user who triggered the event (e.g. the Reporter user during create)
webhook processing report that may include references to Names and Email Addresses of parties involved, may include SMS phone numbers if configured
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When auditing is enabled (you can opt out) we store:
Encrypted full copies of outbound email in full
meta data Metadata about the email
Email
Recipient names and email addresses
outbound Outbound processing report for the sending that include recipient names and email addresses
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