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Go to Notifications -> Theme -> Create
Select the theme, e.g. JIRA (System) as your source of templates and select the Issue Template Sets required (CTRL + left mouse click).
Submit. This will copy the JIRA theme, 3 Template Sets and it will take you to the new theme edit screen. In the macro tab, replace the jemhIncludeStandardActionHeader and jemhIncludeBody macros with the macros below.
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Support Jira Header Macro
Depracted (Old)
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#macro ( jemhIncludeStandardActionHeader)
<tr>
<td id="header-pattern-container">
<table id="header-pattern">
<tr>
#if ($context.user)
<td valign="top" id="header-avatar-image-container">
#if ($jemhUtils.isCreatedByEmailUser())
<IMG height="32" width="32" border="0" style="border-radius: 3px; vertical-align: top" SRC='$jemhUtils.inlineImage($jemhUtils.getImageUrl("EmailUserIcon1"))' alt='$messageUtils.getMessage("velocity.macro.action.header.emailUser")'/>
#elseif($jemhUtils.hasUserRole($jemhUtils.getOperationUser(),'developers'))
<IMG height="32" width="32" border="0" style="border-radius: 3px; vertical-align: top" SRC='$jemhUtils.inlineImage($jemhUtils.getImageUrl("SupportUserIcon4"))' alt='$messageUtils.getMessage("velocity.macro.action.header.support")'/>
#else
<IMG class="image_fix" height="32" width="32" border="0" style="border-radius: 3px; vertical-align: top" SRC='$jemhUtils.inlineImage($context.user.avatarUrls["32x32"].asText())' alt='$context.user.displayName.asText()'/>
#end
</td>
<td id="header-text-container" valign="middle">
#if ($jemhUtils.isCreatedByEmailUser())
<span>$messageUtils.getMessage('velocity.macro.action.header.emailUser')</span>
#elseif($jemhUtils.hasUserRole($jemhUtils.getOperationUser(),'developers'))
<span>$messageUtils.getMessage('velocity.macro.action.header.support')</span>
#else
<a class="user-hover" rel="$context.user.name.asText()" id="email_$context.user.name.asText()" href="$baseurl/secure/ViewProfile.jspa?name=$context.user.name.asText()">$jemhUtils.htmlEscape($context.user.displayName.asText())</a>
#end
<strong>$messageUtils.getMessage("velocity.macro.action.header.$jemhUtils.webhookEvent")</strong> $messageUtils.getMessage('velocity.macro.action.header.anIssue')
</td>
#else
<td valign="top" id="header-avatar-image-container">
<IMG height="32" width="32" border="0" style="border-radius: 3px; vertical-align: top" src="$jemhUtils.inlineImage($jemhUtils.getImageUrl('AnonymousUserIcon'))" alt='$messageUtils.getMessage("velocity.macro.action.header.anonymous")'/>
</td>
<td id="header-text-container" valign="middle">
$messageUtils.getMessage('velocity.macro.action.header.anonymous')
<strong>$messageUtils.getMessage("velocity.macro.action.header.$jemhUtils.webhookEvent")</strong> $messageUtils.getMessage('velocity.macro.action.header.anIssue')
</td>
#end
</tr>
</table>
</td>
</tr>
#end |
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Jira theme
| Code Block |
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#macro ( jemhIncludeBodyjemhIncludeStandardActionHeader) <tr> <td classid="emailheader-content-main mobile-expand issue-description-container"> <table class="text-paragraph-pattern"> <tr> <td class="text-paragraph-pattern-container mobile-resize-text"> #if ($jemhUtils.isCreateOrInChangeLog($context, 'description')) $jemhUtils.setFieldRendered() $jemhUtils.wikiToHtml($fields.description.textValue()) #end #foreach( $comment in $jemhUtils.filterRestrictedComments($context.comments) ) $jemhUtils.setCommentRendered() #if ($jemhUtils.isJiraUser($comment.author.name.textValue())) <pre>#if($jemhUtils.hasUserRole($jemhUtils.getOperationUser(),'developers'))$messageUtils.getMessage('velocity.macro.action.header.support')#else$comment.author.displayName.textValue()#end $messageUtils.getMessage('commented'):</pre> #end $jemhUtils.wikiToHtml($comment.body.textValue()) #if (!$jemhUtils.isNull($comment.visibility))($messageUtils.getMessage('restrictedTo') <span class="restricted-to-value">$comment.visibility.value.textValue()</span>) #end #if (!$jemhUtils.isNull($comment.updated) && $comment.created != $comment.updated)<span class="edited-label">$messageUtils.getMessage("velocity.macro.action.header.edited")</span> $messageUtils.getMessage("velocity.macro.action.header.by") $comment.updateAuthor.name.textValue()#end #if( $foreach.hasNext )<hr>#end #end </td> </tr> </table> </td> </tr> pattern-container"> <table id="header-pattern"> #if ($jemhUtils.webhookEvent) <tr> #set($authors = $jemhUtils.getChangelogAuthors()) #set($maxRenderedUsersCount = 1) #foreach($user in $authors) #if($foreach.count == $maxRenderedUsersCount) #if ($user) #if ("$jemhUtils.getUserAvatar($user,'32x32')" != "" ) <td valign="top" id="header-avatar-image-container"> <IMG class="image_fix" height="32" width="32" border="0" style="border-radius: 3px; vertical-align: top" SRC="$jemhUtils.getUserAvatar($user,'32x32')" alt='$jemhUtils.getUserDescription($user)'/> </td> #end <td id="header-text-container" valign="middle"> <a class="user-hover" rel="$jemhUtils.getUserAccountId($user)" id="email_$jemhUtils.getUserAccountId($user)" href="$jemhUtils.getUserProfileUrl($user)">$jemhUtils.htmlEscape($jemhUtils.getUserDescription($user))</a> </td> #else <td valign="top" id="header-avatar-image-container"> <IMG height="32" width="32" border="0" style="border-radius: 3px; vertical-align: top" src="$jemhUtils.getImageUrl('AnonymousUserIcon')" alt='$messageUtils.getMessage("velocity.macro.action.header.anonymous")'/> </td> <td id="header-text-container" valign="middle"> <p> $messageUtils.getMessage('velocity.macro.action.header.anonymous') </p> </td> #end #break #end #end <td class="header-text-container"> #if($authors.size() > $maxRenderedUsersCount ) #set($numberOftruncatedUsers = $authors.size() - $maxRenderedUsersCount) $messageUtils.getMessage('velocity.macro.action.header.truncate.users', $numberOftruncatedUsers) #end <strong> $messageUtils.getMessage( "velocity.macro.action.header.$jemhUtils.webhookEvent")</strong> $messageUtils.getMessage( 'velocity.macro.action.header.anIssue') #if($jemhUtils.isCreatedByEmailUser() && false) <strong>$messageUtils.getMessage('velocity.macro.action.header.byEmail')</strong> #end </td> </tr> #end </table> </td> </tr> #end |
jemhIncludeBody Macro
Deprecated (old)
| Code Block |
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#macro ( jemhIncludeBody)
<tr>
<td class="email-content-main mobile-expand issue-description-container">
<table class="text-paragraph-pattern">
<tr>
<td class="text-paragraph-pattern-container mobile-resize-text">
#if ($jemhUtils.isCreateOrInChangeLog($context, 'description'))
$jemhUtils.setFieldRendered()
$jemhUtils.wikiToHtml($fields.description.textValue())
#end
#foreach( $comment in $jemhUtils.filterRestrictedComments($context.comments) )
$jemhUtils.setCommentRendered()
#if ($jemhUtils.isJiraUser($comment.author.name.textValue())) <pre>#if($jemhUtils.hasUserRole($jemhUtils.getOperationUser(),'developers'))$messageUtils.getMessage('velocity.macro.action.header.support')#else$comment.author.displayName.textValue()#end $messageUtils.getMessage('commented'):</pre>
#end
$jemhUtils.wikiToHtml($comment.body.textValue())
#if (!$jemhUtils.isNull($comment.visibility))($messageUtils.getMessage('restrictedTo') <span class="restricted-to-value">$comment.visibility.value.textValue()</span>) #end
#if (!$jemhUtils.isNull($comment.updated) && $comment.created != $comment.updated)<span class="edited-label">$messageUtils.getMessage("velocity.macro.action.header.edited")</span> $messageUtils.getMessage("velocity.macro.action.header.by") $comment.updateAuthor.name.textValue()#end
#if( $foreach.hasNext )<hr>#end
#end
</td>
</tr>
</table>
</td>
</tr>
#end |
Jira theme
| Code Block |
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#macro ( jemhIncludeBody)
<tr>
<td class="email-content-main mobile-expand wrapper-special-margin">
<table class=" text-paragraph-pattern keyvalue-table">
#set ($comments=$jemhUtils.filterRestrictedComments($context.comments))
#if($comments && $comments.size() > 0)
<tr>
<th>
<h3>$messageUtils.getMessage('comments')</h3>
</th>
</tr>
#foreach( $comment in $comments )
$jemhUtils.setCommentRendered()
<tr>
#if ( !$comment.created.equals($comment.updated) )
<th>#userJemhIncludeStandardActionHeader($comment.author.accountId, $comment.updated, "email.comment.updated.header")</th>
#else
<th>#userJemhIncludeStandardActionHeader($comment.author.accountId, $comment.created, "email.comment.created.header")</th>
#end
<td class="text-paragraph-pattern-container mobile-resize-text">
#set ($timestamp = $comment.key)
#if ($jemhUtils.isPrivateJSDComment($comment)) <span class="aui-label">$messageUtils.getMessage('internal')</span> #end
$jemhUtils.wikiToHtml($comment.body.textValue())
#if (!$jemhUtils.isNull($comment.visibility))($messageUtils.getMessage('restrictedTo')
<span class="restricted-to-value">$comment.visibility.value.textValue()</span>
) #end
#if (!$jemhUtils.isNull($comment.updated) && $comment.created != $comment.updated)
<span class="edited-label">$messageUtils.getMessage(
"velocity.macro.action.header.edited")</span> $messageUtils.getMessage(
"velocity.macro.action.header.by") $jemhUtils.getUserDescription($comment.updateAuthor)#end
#if( $foreach.hasNext )
<hr>
#end
</td>
</tr>
#end
#end
<tr>
<td>
#renderApprovals()
</td>
</tr>
</table>
</td>
</tr>
#end |
Generic theme
| Code Block |
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#macro ( jemhIncludeBody)
<tr>
<td class="email-content-main mobile-expand wrapper-special-margin">
<table class="text-paragraph-pattern keyvalue-table">
#set($descriptionPresent = !$jemhUtils.isNull($fields) && !$jemhUtils.isNull($fields.description) && $fields.description.isTextual() && !$stringUtils.isBlank($fields.description.textValue()))
#if ($descriptionPresent && $jemhUtils.isCreateOrInChangeLog($context, 'description'))
$jemhUtils.setFieldRendered()
<tr>
<h3>$messageUtils.getMessage('description')</h3>
</tr>
<tr class="issue-description-container">
<p>$jemhUtils.wikiToHtml($fields.description.textValue())</p>
</tr>
#end
#set ($comments=$jemhUtils.filterRestrictedComments($context.comments))
#if($comments && $comments.size() > 0)
<tr>
<h3>$messageUtils.getMessage('comments')</h3>
</tr>
#foreach( $comment in $comments )
$jemhUtils.setCommentRendered()
<tr>
<th>
#if ( !$comment.created.equals($comment.updated) )
#userJemhIncludeStandardActionHeader($comment.author.accountId, $comment.updated, "email.comment.updated.header")
#else
#userJemhIncludeStandardActionHeader($comment.author.accountId, $comment.created, "email.comment.created.header")
#end
</th>
</tr>
<tr>
<td class="text-paragraph-pattern-container mobile-resize-text">
#if ($jemhUtils.isPrivateJSDComment($comment)) <span class="aui-label">$messageUtils.getMessage('internal')</span> #end
$jemhUtils.wikiToHtml($comment.body.textValue())
#if (!$jemhUtils.isNull($comment.visibility))($messageUtils.getMessage('restrictedTo')
<span class="restricted-to-value">$comment.visibility.value.textValue()</span>
) #end
#if (!$jemhUtils.isNull($comment.updated) && $comment.created != $comment.updated)
<span class="edited-label">$messageUtils.getMessage(
"velocity.macro.action.header.edited")</span> $messageUtils.getMessage(
"velocity.macro.action.header.by") $jemhUtils.getUserDescription($comment.updateAuthor)#end
#if( $foreach.hasNext )
<hr>
#end
</td>
</tr>
#end
#end
</table>
#renderApprovals()
</td>
</tr>
#end |
| Warning |
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$jemhUtils.setFieldRendered() and $jemhUtils.setCommentRendered() mark the template as not empty. If you are adding a custom field to your template, remember to write $jemhUtils.setFieldRendered() otherwise you may see a 'email has not been sent as no useful information was set' warning. |
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Go to Notifications -> Preview. Select the new Issue Created Template set named Issue Created: Issue Created Jira Support (User)
Test the template sets with different preview contexts. Examples:
Developer user creates an issue using UI
User creates an issue via email
Developer user comments an issue via UI
Repeat steps using other template sets and preview contexts.
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Go to Notifications -> Notification Mappings -> Email -> Pen
Theme Changer, select JIRA Support (User). This action updates all events with the new theme's template sets.
After submit, email notifications will use the new theme.
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