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Allocated Capacity Plans cater for the majority of users needs but there are always some customers that require more capacity than their Plan provides. If your usage exceeds the allocated Capacity Plan, then periodic top-ups will be required at extra cost, over and above subscription costs (which only cover the base Capacity Plan), more on this later.
What happens when a plan is fully consumed
If your plan's limits have been hit then your mail processing through JEMHC stops until you top-up with a Data Pack, get a Plan Upgrade, or the next month begins.
We retain unprocessed webhook data for 7 days, before it is purged by policy, ensure those who need to know and can deal with the problem are defined in JEMHC > Licensing > System Notifications to avoid data loss.
Next Steps:
Do nothing
As Plan Usage is reset on the 1st of every month you can leave traffic unprocessed/backlogged until the new month starts but the backlogged traffic will just consume more of the next months capacity, with same levels of traffic in the new month the Capacity Plan will be consumed sooner resulting in the same outcome in the next month.
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Contact sales@thepluginpeople.com for a quote about a Plan Upgrade (more cost effective than Data Packs over the term but are a non refundable up front cost), when reaching out please refer your Atlassian host nnn.atlassian.net url and specifically what target Capacity Plan you want the upgrade for.
Increasing your Capacity
There is no point increasing capacity if you have a large maintenance traffic level. You could buy a datapack but thats like putting coins in a meter with all the lights on, its going to zero out so you need to solve the underlying problems.
During Evaluation
We are happy to increase capacity from the Starter Plan toward production levels your users would dictate but would highlight that this limit is done to protect you from unexpected mail processing at scale, we don’t recommend going to full capacity if you only have ‘outbound’ mail done, and expect to do the inbound mail later (as this is where most of the problems come from).
You are expected to be listed as a JEMHC > Licensing > System Notification recipient, please keep an eye out for usage messages and contact our support team referring your Atlassian host url (nnn.atlassian.net).
Once Active, or if you consume production capacity in Eval
Data Packs
Temporarily boost your capacity and are used only when plan capacity exceeded. Data packs increase the amount of Messages or Data in addition to your monthly plan capacity. Data Packs act as a reserve of messages and data. Data pack capacity is used after monthly allowance has been consumed.
If you are not yet at production levels, please contact our support teamreferring your host URL (e.g. nnn.atlassian.net).
If plan limits are frequently reached, you may find it is more cost effective to go for a Plan Upgrade instead of buying Data Packs.
Please see: App licensing.
Plan Upgrades
Effectively increasing Plan to a higher tier. This is recommended over Data Packs in cases where monthly limits are being frequently reached. This is a more cost effective way to increase your Message and Data limits.
Purchasing
Additional capacity is typically allocated on payment only.
DataPacks
Data Packs are available from https://thepluginpeople.e-junkie.com/product/JEMHCDP/JEMHCloud-Data-Pack , card only checkout is possible via PayPal. We can provide card only checkout links on request. If your host url is specified on the form during checking (e.g. nnn.atlassian.net) the Data Pack will be automatically allocated, if not, we can manually apply, in UK office hours.
Quotes will require:
your company name and office address including VAT# for GB/EU customers
your Atlassian host url:
nnn.atlassian.net.rproxy.goskope.comyour required DataPack size as per Licensing page.
Invoices are issued for all payments received, a requirement of UK HMRC.
Plan Upgrades
Plan Upgrades are a 12 month term in advance non-refundable purchase. We do not recommend them until you have sufficient usage history.
We can issue quotes/invoices for this through our support portal : https://thepluginpeople.atlassian.net/servicedesk/customer/portal/1 (learn more about Getting support) or by email through sales@thepluginpeople.com. In order to issue quotes we will need:
your company name and office address including VAT# for GB/EU customers
your Atlassian host url: nnnn.atlassian.net
your required target Capacity Plan
Use of Data Packs prior to Plan Upgrade
Data Packs provide ‘additional’ capacity, Plan Upgrades increase the baseline capacity available per month. If you were to purchase DataPack(s) it's possible that when they are consumed a plan upgrade would be asked for that would not add ‘more’ capacity in the remainder of the current month as the Plan Upgrade is not additive and would not immediate guarantee ‘more’.
Capacity Plan metrics
Capacity Plans track only two metrics:
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Overall Plan limits can be found via Licensing page in the information panel above.
What happens when a plan is fully consumed
If your plan's limits have been hit then your mail processing through JEMHC stops until you top-up with a Data Pack, get a Plan Upgrade, or the next month begins.
We retain unprocessed webhook data for 7 days, before it is purged by policy, ensure those who need to know and can deal with the problem are defined in JEMHC > Licensing > System Notifications to avoid data loss.
Capacity Plans
How Capacity Plans are allocated
During Evaluation
New evaluations are put onto the limited capacity Starter evaluation plan to stop unwanted excessive erroneous email processing while you are configuring the app.
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By “Flagging for support” an issue will be created in our support system, you do not need to create additional issues, please don’t duplicate !
Increasing your Capacity
There is no point increasing capacity if you have a large maintenance traffic level. You could buy a datapack but thats like putting coins in a meter with all the lights on, its going to zero out so you need to solve the underlying problems.
During Evaluation
We are happy to increase capacity from the Starter Plan toward production levels your users would dictate but would highlight that this limit is done to protect you from unexpected mail processing at scale, we don’t recommend going to full capacity if you only have ‘outbound’ mail done, and expect to do the inbound mail later (as this is where most of the problems come from).
You are expected to be listed as a JEMHC > Licensing > System Notification recipient, please keep an eye out for usage messages and contact our support team referring your Atlassian host url (nnn.atlassian.net).
Once Active, or if you consume production capacity in Eval
Data Packs
Temporarily boost your capacity and are used only when plan capacity exceeded. Data packs increase the amount of Messages or Data in addition to your monthly plan capacity. Data Packs act as a reserve of messages and data. Data pack capacity is used after monthly allowance has been consumed.
...
Plan Upgrades
Effectively increasing Plan to a higher tier. This is recommended over Data Packs in cases where monthly limits are being frequently reached. This is a more cost effective way to increase your Message and Data limits.
Purchasing
Additional capacity is typically allocated on payment only.
DataPacks
Data Packs are available from https://thepluginpeople.e-junkie.com/product/JEMHCDP/JEMHCloud-Data-Pack , card only checkout is possible via PayPal. We can provide card only checkout links on request. If your host url is specified on the form during checking (e.g. nnn.atlassian.net) the Data Pack will be automatically allocated, if not, we can manually apply, in UK office hours.
Quotes will require:
your company name and office address including VAT# for GB/EU customers
your Atlassian host url:
nnn.atlassian.net.rproxy.goskope.comyour required DataPack size as per Licensing page.
Invoices are issued for all payments received, a requirement of UK HMRC.
Plan Upgrades
Plan Upgrades are a 12 month term in advance non-refundable purchase. We do not recommend them until you have sufficient usage history.
We can issue quotes/invoices for this through our support portal : https://thepluginpeople.atlassian.net/servicedesk/customer/portal/1 (learn more about Getting support) or by email through sales@thepluginpeople.com. In order to issue quotes we will need:
your company name and office address including VAT# for GB/EU customers
your Atlassian host url: nnnn.atlassian.net
your required target Capacity Plan
Use of Data Packs prior to Plan Upgrade
Data Packs provide ‘additional’ capacity, Plan Upgrades increase the baseline capacity available per month. If you were to purchase DataPack(s) it's possible that when they are consumed a plan upgrade would be asked for that would not add ‘more’ capacity in the remainder of the current month as the Plan Upgrade is not additive and would not immediate guarantee ‘more’.