This Profile uses custom fields to save the users name and email address which will be placed within the description of the issue and this will enable Non-Jira users to create support cases.
This Profile will allow Non-Jira users to create a issue by sending an email to the catch email address (Mailbox address). It will store the sender name and email address in a text custom filed and will assign the reporter as Default User.
To import a profile go to Configure JEMH > Profiles > Import Profile > Choose File and select the profile that you wish to import.
This example Test Case is a email that is sent by “notauser@farway.com” and when the email is sent it will have the name of the sender and their email address at the top of the description for the support case.
MIME-Version: 1.0 Received: by 10.223.112.12 with HTTP; Sat, 18 Jun 2011 22:42:26 -0700 (PDT) Date: Sun, 19 Jun 2011 17:42:26 +1200 Message-ID: <BANLkTinB1mfSh+GwOXGNWoL4SyDvOpdBoQ@mail.gmail.com> Subject: Issue created by a Non-Jira user. From: "NotaUser" <notauser@farway.com> To: mailbox@localhost Content-Type: text/plain; charset=UTF-8 This a support for a Non-Jira user. |
The issue that was created has says that the issue was created by an email with the reporters name and email address in the description.
